Questions and answers:
1. Why do you think that Aviall failed in their implementation of an enterprise resource planning system? What could they have done differently?
The business and the system are incompatible when it comes to their strategies; the implementation of the system did not support the Business’s supply chain management, a misunderstanding of sufficient system integration among applications.
2.How has information technology brought new business success to Aviall? How did IT change Aviall’s business model?
Answer:
Customers are able to transfer their orders from an Excel spreadsheet directly to the web site.
Customers have access to price and availability information in less thatn five seconds - a real time feature.
Sales force spends more time developing customer relationships than processing routine orders.
3. How could other companies use Aviall’s approach to the use of IT to improve their business success? Give several examples.
Answer:
Reposition a firm as a supply chain management services provider through Web-enabled e-business software systems.
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